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Refund Policy

 

Last Updated: March 5, 2026

 

At Sober Joe Coffee Co. (“we,” “us,” or “our”), we stand behind the quality of our affordable, high-quality coffee blends, such as Daily Reprieve - Maintenance Blend and Dark Before Dawn - Recovery Blend, which are crafted to support recovery communities worldwide. We want every cup to contribute positively to your experience and our mission. This Refund Policy explains our procedures for returns and refunds on purchases made through our website at www.soberjoe.com (the “Site”). This policy applies in conjunction with our Terms and Conditions, Privacy Policy, and Shipping Policy.

 

If you are not satisfied with your purchase, please review the details below. Note that coffee is a perishable product, and we handle refunds with care to ensure freshness and fairness.

 

1. Eligibility for Refunds

 

We offer refunds under the following circumstances:

  • Damaged or Defective Products: If your coffee arrives damaged (e.g., broken packaging affecting the beans’ integrity) or defective (e.g., not matching the description of our small-batch roasted Arabica beans from Peru, Honduras, or Guatemala), you may be eligible for a full refund or replacement.

  • Incorrect Orders: If you receive the wrong product (e.g., Dark Before Dawn - Recovery Blend instead of Daily Reprieve - Maintenance Blend) or an incomplete order.

  • Unsatisfied with Quality: For unopened packages, if the product does not meet your expectations based on our descriptions (e.g., the complex full-bodied roast of our SOBERGANIC! blend), we may offer a refund at our discretion.

 

Refunds are not available for:

  • Opened or used products, due to the perishable nature of coffee.

  • Products damaged after delivery due to improper storage or handling.

  • Personalized or custom orders, if applicable.

  • Digital products or downloadable content, if offered.

  • Shipping costs, unless the return is due to our error.

 

All refund requests must be submitted within 30 days of delivery for domestic orders and 45 days for international orders.

 

2. Return Process

 

To initiate a return or refund:

  1. Contact Us: Email us at info@soberjoe.com or use the contact form on the Site within the eligible timeframe. Provide your order number, a description of the issue, and photos if applicable (e.g., of damaged packaging).

  2. Approval: We will review your request and respond within 3-5 business days. If approved, we will provide a return shipping label (for U.S. returns) or instructions.

  3. Return the Product: Ship the item back to us in its original packaging. You are responsible for return shipping costs unless the return is due to our error.

  4. Inspection: Upon receipt, we will inspect the returned item. Refunds or replacements will be processed within 7-10 business days.

 

Please note: We recommend using a trackable shipping method for returns, as we are not responsible for lost packages.

 

3. Refund Methods

           

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

  • Store Credit: At your request or our discretion, we may offer store credit instead of a monetary refund, which can be used toward future purchases supporting our recovery initiatives.

  • Partial Refunds: For partial returns or issues, we may issue a prorated refund.

  • Processing Time: Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.

 

4. Exchanges

 

If you prefer an exchange (e.g., swapping a medium roast for a dark roast), contact us with your request. Exchanges are subject to product availability and may require you to cover any price differences or additional shipping.

 

5. International Returns

 

For international orders, you are responsible for return shipping costs and any customs duties. We recommend checking local regulations before returning items.

 

6. Changes to This Policy

 

We may update this Refund Policy from time to time. Changes will be posted on the Site with a new “Last Updated” date. Your continued purchases after updates constitute acceptance of the revised policy.

 

7. Contact Us

 

For questions about refunds, returns, or this policy, please reach out:

Sober Joe Coffee Co.
Email: info@mysite.com

Address: Sober Joe · 2750 South Walnut St · Bloomington, IN 47401

Thank you for supporting Sober Joe Coffee Co. and our commitment to transforming lives through delicious coffee and community aid.

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